All Collections
Automations 2.0 - The Fundamentals
Automations 2.0 - The Fundamentals

Get started with the new Automations in your system.

Support avatar
Written by Support
Updated over a week ago

Welcome to the new generation of Automations in your CRM. Get full control of all your Sales, Marketing, Customer Support and general back-office workflows.

In this in-depth article, you'll be able to get up to speed with how to use Automations and how they can help improve your business workflows. 

Let's first go over the fundamentals of Automations. 

When you create new automation you need to decide which CRM record type you need to use. You have a choice of Individuals, Organizations, and Deals

When you have selected your record type and given your new automation a name you will see the Blank Canvas.

Automations are built using Nodes
Nodes are tools or building blocks for you to use to create your Automations. 

In your system there are 6 key Building Blocks:

  1. Event - Events can be used to trigger automations - eg. web registration, joining or leaving a group.

  2. Action - Decide which action should be taken in the automation

  3. Wait - Add a relative or specific delay to your automation

  4. Branch - Add filters to your automation to spilt people off

  5. Call - Add another Automation into your Automation 

  6. Merge - Reconnect branches into the main track. 

Let's take a look at the different types of Events in Automations:

Group Join - for when someone joins a specific group that you specify.
Group Leave - for when someone leaves a specific group that you specify.
Filter Join - for when an event is triggered by someone complying with specified filters
Filter Leave - for when an event is triggered by someone no longer complying with specified filters
Campaign Email Opened - to trigger an event when someone opens a specific email campaign.
Campaign Email URL Clicked - to trigger an event when someone clicks on a specific email in a specific email campaign.
Web Registration - providing you have your CRM integrated on your website's contact form, you can trigger an event when someone registers on your site. 

Let's explore the Actions available to us. 

Create Activity - this will allow you to add a pre-scripted activity note to the respective record. This will be populated in the activity feed.
Create Task - specify the task that you would like assigning, select a due date and an assignee.
Join Group - add an individual to a group of your choosing.
Leave Group - remove an individual from a group of your choosing.
Update Individual - automate the update of an individual's records, such as tags, custom fields or any other relevant field.
Create Individual - create a new Individual.
Create Organization - create a new Organization.
Create Deal - create a new Deal.
Send Campaign - trigger an Email Campaign to be sent.

Wait - add a delay to your automation

Wait is a simple delay tool for you to use in your Automations. You can pick a specific date, perhaps you have a concrete launch date for your new product? Alternatively, you can pick a relative date which is a selected number of seconds, minutes, hours, days, months or years from the trigger. Wait is perfect for Email Marketing automations.

Branch - add filters to your Automations

The Branch function allows you to add the familiar CRM filters to any Automation, effectively splitting groups into 'yes' and 'no' tracks or branches. For example, you may wish to segment individuals which were created within the last year, vs people who were not. You achieve this using the same filters you're already familiar with in Smart Groups. Branches allow you to tailor your automation journeys.


Call is a powerful function that allows you to 'Call' other automations within your automation. Use this to build extensive and powerful full-journey automations without the complication of unruly complex journeys.


The Merge tool allows you to recombine two or more branches to continue your automation.

Did this answer your question?