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Speed & Performance
Speed & Performance

Are you having issues with the speed of your system? This article will help if account is running slow.

Support avatar
Written by Support
Updated over a week ago

There might be occasions where you feel your system is running a little slower than usual. There are several reasons why this could be. Please follow the steps below so we can rule out the majority of potential issues that affect your performance.

Internet connection issues

If you have an internet connection but your system is running slow head over to and run a quick test of your internet speed. 

If your speeds do not look normal the first step would be to restart your modem and router. If this does not fix your issue, please contact your Internet Service Provider (ISP) who will be able to help with your general connectivity issue.

If your speeds look normal but you are still having performance issues on your account or other individual websites, this could be your ISP doing maintenance work to certain parts of the network. This might not be local to you, but could be local to our servers.  

You can check if your ISP is doing scheduled or emergency work in your area or if there are key parts of the network down by going to their support page on their website.

Restart your computer

For one reason or another sometimes our computer's network settings get a little bit confused. A simple restart usually fixes those issues.

Browser: Which one are you using?

Google Chrome is our officially supported web browser. Although the system will work on most other browsers, Chrome is the only browser where functionality is fully tested. If you do not have Google Chrome you can install it here.

Please note that Internet Explorer, Opera are not supported in any way.

Browser: Clear your browser's cache

Your browser's cache is used to improve and speed up your web experience. You can read more about caches here. However, the cache is often the cause of web issues as old cached data is loaded instead of updated new data. Clearing the cache is super simple and often fixes most web issues.


  • In the browser bar, enter:

  • At the top of the "Clear browsing data" window, click Advanced.

  • Select the following:

  • Browsing history

  • Download history

  • Cookies and other site data

  • Cached images and files

  • From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  • Click CLEAR DATA.

  • Exit/quit all browser windows and re-open the browser.


  • From the History menu, select Clear Recent History.

  • If the menu bar is hidden, press Alt to make it visible.

  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

  • Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

  • Click Clear Now.

  • Exit/quit all browser windows and re-open the browser.

Microsoft Edge

  • In the top right, click the Hub icon (looks like a star with three horizontal lines).

  • Click the History icon (looks like a clock), and then select Clear all history.

  • Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.

  • After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Safari 8 and later

  • From the Safari menu, select Clear History... or Clear History and Website Data...

  • Select the desired time range, and then click Clear History.

  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

If these steps above do not solve your issue then please get in contact with our support team who will be able to help. 

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