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Auto Archive Inbound Emails (Gmail for Business)
Auto Archive Inbound Emails (Gmail for Business)
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Written by Support
Updated over a week ago

Your account supports the automatic archiving of emails you receive from contacts in the system. Enabling this feature requires configuration in your Gmail for Business settings. We will then interpret the email's sender and recipient and archive the correspondence appropriately.

Note: This feature is only compatible when using Gmail for Business. The standard consumer Gmail does not support this feature. You need to be an admin on your Gmail account for access to these settings. 

Note: Unlike the usual sending BCC which will create contacts that do not exist, received emails that are forwarded will require the contact to already exist in the system. This avoids creating private or irrelevant contacts based on emails received.

Gmail for Business Settings

To start, login to your Gmail account. Click on the Apps button and choose the Admin App. You may be required to re-enter your password.

Now click Apps and then GSuite

Now choose Gmail

You will now be in the Gmail settings for your organization. Open the Default Routing section. 

Your current routing settings for your account will be shown. We are going to add a new setting. 

The next step is to configure the new routing settings. 

For Section 1 you need to specify the email addresses within your organization that when an incoming email is received it is auto-forwarded to your account. 

In this example, we are going to choose Single Recipient and define a single email address. 

In Section 2, Modify Message should be selected. Then choose Also Deliver To. This is where you should enter the archive address which is unique to your account. This will be in the format archive@{account-id}

In Section 3, choose Perform this action on non-recognized and recognized email addresses

Click Save

Now all emails sent to the email address you have defined will also get sent to your system and will be recorded in the activity feed. 

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